ACCESSIBLE SEATING AND MOBILITY ACCESS
Wheelchair Seating and Purchase:
A limited amount of accessible seating bays are available in the Lounge area of the Theatre (not available in the Dress Circle). Patrons who require wheelchair seating can either book online (selected performances only), contact Ticketmaster Accessible Bookings on 1300 446 925 or email@example.com
, or visit the Crown Box Office in person during business hours to purchase tickets. Those patrons wishing to use a companion card with the booking must be able to present the valid card at the box office upon ticket collection.
All seating subject to availability.
Wheelchair access to the venue is via ground level (Theatre Door 2). Disabled access toilets are also located on the ground floor. Crown Theatre does not have wheelchairs available for hire. Access to the majority of Theatre seats does require the use of steps/stairs. Please review the seating map applicable to the performance you are attending prior to arrival.
Frames, Walkers and Cruches:
Frames and walkers cannot be used on the steps or remain in the auditorium. Patrons with crutches may bring them into the auditorium but they must be stored under the seats and not in any of the aisle areas. Alternatively, crutches can be stored by staff during the performance. Crutches are not permitted in a GA standing section of a performance. Please note Crown Theatre may not be able to relocate patrons who cannot reach their seats on the day of the performance. There are lifts and escalators in the foyer areas of the Theatre to assist patrons in accessing Level 1 or Level 2.
For people with hearing disabilities, a hearing loop is incorporated in specific sections of the Lounge seating area. It is recommended to select seating as close as possible to the main centre aisle to obtain the full effect of this facility. The hearing loop does not extend the to the Dress Circle seating platform and is not suitable for the front rows located on the flat level of the auditorium.
Please note, due to the current COVID-19 situation Ticketmaster are currently unable to assist with Accessible seating requests via the phone. If you have accessible booking requirements please email firstname.lastname@example.org
. This email address is reserved for patrons with accessibility requirements and companion card holders. If emailing, please ensure you include the Event Name, Venue, Date and Time along with your contact details.