Here when you need us

Our dedicated Crown PlaySafe Team are onsite 24/7 to support safer gambling for all guests, and provide confidential support for any guests who has a question or concern about their own, or someone else’s gambling. 

Our Crown PlaySafe Centre is a welcoming, comfortable, and quiet space where all guests can go to seek information and services to make their gambling experience a positive one.

To speak to the team about how Crown PlaySafe can support you, visit the Crown PlaySafe Centre located on the lower level of the Eastern Tunnel Entrance. 

1800 801 098


A more enjoyable way to play

Crown PlaySafe is our commitment to providing a safer, accountable, and enjoyable gambling experience. We want gambling at Crown to be a source of fun and social entertainment for all guests. 

Crown also understands that some guests experience our products in ways that are not entertaining, and in ways that can create harm for the guest, their family and the broader community.

Crown PlaySafe is our enhanced approach to care that places the wellbeing of our guests at the centre and broadens our focus from supporting those experiencing gambling harm, to preventing it from happening in the first place. The Crown PlaySafe Code of Conduct sets out our commitment to take all reasonable steps to prevent guests from experiencing harm as a result of gambling at Crown.

Code of Conduct
Other Languages

If you wish to make a complaint regarding Crown PlaySafe practices, please email

What does safer play look like?

Safer play is gambling enjoyed as a form of fun and entertainment.

“Exercising control and informed choice to ensure that gambling is kept within affordable limits of money and time, is enjoyable, in balance with other activities, and avoids gambling related harm.” - Professor Nerilee Hing, 2016.

Below are some examples of safer play:

  • Staying in control of how much time and money you spend gambling by setting limits and sticking to them.
  • Only gambling with money set aside for entertainment, and that you can afford to lose.
  • Recognising gambling is a form of entertainment and not a way to make money.
  • Understanding your chances of winning and acknowledging the “house advantage”.
  • Not returning to the casino to chase your losses
  • Taking regular breaks whilst gambling 
  • When your gambling does not cause you or your loved ones distress

As it is common for a person's relationships with gambling to change, it’s important that individuals regularly check in with themselves to ensure that they are demonstrating the above signs and behaviours throughout their gambling experiences.


Gambling harms are the potential consequences of gambling that lead to a decline in the wellbeing of an individual, their family or the wider community. Gambling harms occur on a spectrum and the severity and type of harm can vary between people. In 2016 a study by the Victorian Responsible Gambling Foundation identified a number of possible harms including:  

  • Relationship difficulties
  • Health problems 
  • Emotional or psychological distress
  • Financial problems
  • Issues with work or study
  • Cultural problems
  • Criminal activity   

Some warning signs that gambling might be leading to harm include gambling more frequently and intensely, spending longer periods of time gambling, increases in gambling spend and continuing to play to recover losses. 

It can be hard to recognise when your own gambling is leading to harm, which is why it is important to regularly check in with your gambling and understand the warning signs. Find out more with our Self Assessment tool below.

Self Assessment

“Harm from gambling isn’t just about losing money. Gambling can affect self esteem, relationships, physical and mental health, work performance and social life. It can harm not only the person who gambles, but also family, friends, workplaces and communities.” - Gamblers Help Website, 2019.


When considering a game you wish to play, we encourage you to know the chance of winning so you can make an informed choice. 

The rules of the games determine the house edge, which is the overall percentage of the monies wagered that the casino can retain. Different house edges apply to each game or wager.

To learn more, visit a Gaming Information Terminal (GIT) located in the casino.

For more information, use the following links:   

Resources & Tools

Find information to help the journey towards a safer gambling experience. Access tools and resources designed to educate and support, such as:

  • Centre information
  • Play Periods and limit setting
  • Self-Exclusion & Third Party Exclusion
  • Additional support services

Whether seeking guidance, self-assessment, or practical advice, Crown PlaySafe are available online and in-person 24/7.

To access all Crown PlaySafe tools, visit the page below.

Crown PlaySafe Tools


The Crown PlaySafe Code of Conduct sets out our commitment to take all reasonable steps to prevent guests from experiencing harm as a result of gambling at Crown.

English and translated versions of Crown PlaySafe's Code of Conduct are available below.

If you would like more information or wish to make a complaint regarding Crown PlaySafe practices, please contact the team on 1800 801 098 or email at


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Arabic - عربي

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Simplified Chinese - 简体中文

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Thai - ไทย

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Traditional Chinese - 繁體中文

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Vietnamese - Tiếng Việt

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