Crown Playsafe

Making a change - Self Exclusion

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Self exclusion program

Self Exclusion program at Crown

When you need a break from gambling, one of the biggest barriers can be self-control. One method to hold yourself accountable for stopping play completely is by opting into Crown’s Self Exclusion program.

Individuals can sign a voluntary agreement to prohibit themselves from entering or remaining in the gambling areas at Crown Perth, Crown Sydney and Crown Melbourne. There is also an added option of Self Excluding from The Star Entertainment Group. A Self Exclusion is for a minimum period of 12 months, with longer options available. These options can be discussed with the Crown PlaySafe Team.

Download brochure

Why Self Exclusion?

Customers may seek to Self Exclude from the casino for a number of reasons including (but not limited to):

  • Creating an opportunity to stop or control their gambling
  • To take a break from gambling therefore preventing the risk of  increased financial loss and other associated problems
  • To take a break from gambling to focus on other aspects of life such as family, work or study
  • To support a family member or friend who may be experiencing problems with their gambling

Do you need an interpreter or have any questions?

Contact the Crown PlaySafe Team on 1800 801 098 (24*7) or email

Please mention your language preference on the call and email.

in person process

Self Exclusion in person process

When at Crown:

  • Visit the Crown Perth PlaySafe Centre located on the lower level of the eastern Tunnel Entrance; a map of the location is available below

  • Approach a Security Officer at the entrance to the casino and ask them to contact the Crown PlaySafe Team

View Map
Online form process 

Self Exclusion online form process

This online form contains all the necessary steps to Self Exclude from gaming at Crown Resorts.

This process requires an ID Self-Verification photo. Additionally, if you wish to Self Exclude from The Star Entertainment Group, you will need to complete the NSW Casinos Exclusion Form, both of which can be downloaded here:

Instructions for Online Self Exclusion

Download
This document contains all information you need to understand the online Self Exclusion process.

ID Self-Verification Photo Sample

Download
Take a photo as indicated in the ID Self-Verification Photo Sample.

NSW Casinos Exclusion Form

Download
If you wish to also Self Exclude from The Star Entertainment Group, this document needs to be filled out and signed by a witness. You will need to include this document with your application.

Start a new online form

If you have these documents ready, you can start the online form process below.

Online form
Email process

Self Exclusion email process

To Self Exclude via email, please download, complete and sign each of these documents below, before sending them via email.

Step 1

Download the documents below.

Step 2

Print out, complete and sign the required documents for your application.

Step 3

Scan the documents and attach them to an email sending to rgc@crownperth.com.au.

Instructions for Email Self Exclusion

Download
This document contains all information you need to understand the email Self Exclusion process.

Application

Download
The main application that needs to be signed and witnessed.

ID Self-Verification Photo Sample

Download
Take a photo as indicated in the ID Self-Verification Photo Sample.

Optional

Via mail addressed or in person to 

Crown Perth, 
Crown PlaySafe, 
PO Box 500, Victoria Park WA 6979 

For other Self Exclusion programs

  • For information about the Betfair Self Exclusion Program, call Betfair directly on 1800 238 324
  • For further information about The Star Sydney’s Self Exclusion Program, contact the Crown PlaySafe Department or the Gaming Manager on duty on (02) 9777 9000
  • For information on Self Exclusion Programs for hotels, clubs or other gaming venues, speak to venue staff directly. In NSW, you may also contact GameCare or ClubSafe.

For more information on making change click on the following link: www.gamblinghelponline.org.au/making-a-change

Revoking an exclusion

Revoking (ending) a Self Exclusion

Crown will maintain the Exclusion until it is revoked in writing by Crown. An application to revoke an Exclusion may be made after the minimum nominated Exclusion period has passed, and 12 months following any breach of an Exclusion, by submitting an Application for Revocation of Exclusion.

Applicants are required to successfully complete the revocation process before being permitted to return to the casino. The steps to revocation include:

    • Contact the Crown PlaySafe Team on 1800 801 098 or download the Application for Revocation of Exclusion here

    • Submit a completed Application for Revocation of Exclusion and counselling report by email to rgc@crownperth.com.au or by post to Crown Perth, Crown PlaySafe, PO Box 500, Victoria Park WA 6979 

    • Engage with Gambling Help WA or an external counsellor to support your control of your gambling behaviours and acquire a counselling report (details of requirements are set out in the Application for Revocation of Exclusion

    • Attend a meeting with the Crown PlaySafe Team, which will be arranged once your application is received

    • If application is successful, your return to gambling plan will be finalised

    • Once revocation has been confirmed to you in writing by Crown Perth you may reactivate or apply for membership to Crown Perth Casino if you wish to do so

Approval of an application is at Crown's sole discretion. Crown will need to be satisfied that the person seeking revocation has appropriately addressed the issues that led to an Exclusion. 

To confirm eligibility to apply for revocation and to obtain a referral to Gambling Help WA for free revocation counselling please contact the Crown PlaySafe Team on 1800 801 098 or email rgc@crownperth.com.au

Download Application