Crown Theatre General Information and FAQs

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TICKET HOLDER INFORMATION

Crown Theatre Conditions of Entry apply to all ticket holders and guests attending events at Crown Theatre.

COVID-19 Vaccination Information
It is a condition of each ticket that at the time of attending Crown Perth for the event, each ticket holder must comply with the Western Australian Government’s mandatory contact registration, mask and vaccination directions/policies or any other Government directions to help stop the spread of COVID-19 in force at that time. All ticket holders who are 16 years of age or older must provide proof of being fully vaccinated or a valid medical exemption before entry to Crown Theatre. Unless otherwise required by law, refunds for tickets will not be provided as a result of changes to condition of entry.

For more information about how Crown is safely welcoming you, click here.

Ticket Purchases
Ticketmaster is the only authorised ticket seller for Crown Theatre events. We strongly recommended that you only purchase tickets via Ticketmaster to ensure you receive a legitimate valid ticket.

Crown Theatre advises caution when purchasing through unauthorised sellers or third parties. Tickets purchased via unauthorised sales channels may be seized or cancelled without refund or exchange and the ticket holder may be denied entry, or may be required to re-purchase new tickets at their own cost.

HOW TO BOOK

All tickets to Crown Theatre events are available for purchase via Ticketmaster

Online: www.ticketmaster.com.au
In person: Crown Theatre Box Office (Ticketmaster Outlet)
Opening hours: 9am – 5pm, Monday to Friday
By phone: 1300 888 086

Enquiries:

For Ticketmaster's FAQ, c lick here
For Ticketmaster's cancelled and altered events, click here
For COVID-19 (Coronavirus) Information, click here

PARKING

There is a range of free, paid, undercover and open car parks at Crown; including over 3,000 free parking bays available across the resort plus 50 accessible ACROD parking bays.

Optus Stadium events:
On Optus Stadium event days, we encourage you to plan ahead for your visit to Crown. Road closures are expected in the area and may affect traffic and your regular journey. We recommend arriving early to theatre shows to secure your preferred parking location and avoid any delays into the performance (some shows do have lockout periods).

See Parking & Transport for further parking information.

TICKET EXCHANGES & REFUNDS

In the event that a patron is refused entry or removed from the venue during any part of the performance, in accordance with the general terms of entry for the venue, under no circumstances will a refund be offered on the ticket price. If you are having an issue during an event please notify one of our front-of-house staff as soon as possible as we may be able to rectify the situation immediately. Refunds are not possible once the event has concluded.

For more information please refer to the Ticketmaster Purchase Policy

VENUE PLAN

The Crown Theatre auditorium is made up of the Lounge (downstairs seating) and the Dress Circle (balcony seating).

View standard venue seating map
This map is the standard configuration for the venue. Seating is subject to change on a per show basis.

Not all performances have seating available in the Dress Circle. The auditorium standard layout includes a central aisle plus two side aisles. Seating in the Lounge from Row AA –D is on a flat surface. Seats from Lounge Row E-G are slightly elevated and from Lounge Row H –Z seating is elevated and raked. Dress Circle seating is located on a balcony level above the Lounge seating. On most occasions an interactive seating map is available to view and select your seats via ticketmaster.com.au

ACCESSIBLE SEATING AND MOBILITY ACCESS

Wheelchair Seating and Purchase:
A limited amount of accessible seating bays are available in the Lounge area of the Theatre (not available in the Dress Circle). Patrons who require wheelchair seating can either book online (selected performances only), contact Ticketmaster Accessible Bookings on 1300 446 925 or accessibletickets@ticketmaster.com.au, or visit the Crown Box Office in person during business hours to purchase tickets. Those patrons wishing to use a companion card with the booking must be able to present the valid card at the box office upon ticket collection.
All seating subject to availability.

Wheelchair Access:
Wheelchair access to the venue is via ground level (Theatre Door 2). Disabled access toilets are also located on the ground floor. Crown Theatre does not have wheelchairs available for hire. Access to the majority of Theatre seats does require the use of steps/stairs. Please review the seating map applicable to the performance you are attending prior to arrival.

Frames, Walkers and Cruches:
Frames and walkers cannot be used on the steps or remain in the auditorium. Patrons with crutches may bring them into the auditorium but they must be stored under the seats and not in any of the aisle areas. Alternatively, crutches can be stored by staff during the performance. Crutches are not permitted in a GA standing section of a performance. Please note Crown Theatre may not be able to relocate patrons who cannot reach their seats on the day of the performance. There are lifts and escalators in the foyer areas of the Theatre to assist patrons in accessing Level 1 or Level 2.

Hearing Loop:
For people with hearing disabilities, a hearing loop is incorporated in specific sections of the Lounge seating area. It is recommended to select seating as close as possible to the main centre aisle to obtain the full effect of this facility. The hearing loop does not extend the to the Dress Circle seating platform and is not suitable for the front rows located on the flat level of the auditorium.

Accessible Ticketing
If you have accessible booking requirements please contact Ticketmaster Accessible Bookings on 1300 446 925 or email accessibletickets@ticketmaster.com.au. This email address is reserved for patrons with accessibility requirements and companion card holders. If emailing, please ensure you include the Event Name, Venue, Date and Time along with your contact details.

CHILDRENS POLICY

Children Under 2:
Each show has its own children policy; please refer to the Babes in Arms policy for each show. As a general guideline, patrons 2 years of age or younger can enter the auditorium and sit on the lap of a parent or guardian during the performance. They must not occupy a seat. In some cases, the child may be required to get Babes in Arms ticket from the Box Office prior to entry.

If the child becomes restless or causes a disturbance to surrounding patrons, Crown Theatre along with producers of the show may request they leave the auditorium until they are settled. Please note some shows do stipulate that everyone regardless of age must have a paid ticket, so please check the website for more show specific information.

Strollers, Prams, Boosters & Seating:
Strollers, prams and capsules are not permitted in the auditorium and can be stored outside in the designated foyer space. Booster seats are available at nominated door entries into the Theatre. They cannot be pre-booked and are subject to availability. Booster seats are not available for children who have seats in the Dress Circle. You may bring a small personal cushion if required.

FOOD & BEVERAGE

Light refreshments are available from the Theatre bars located on the ground level (west foyer) and level one. For the safety of all patrons hot beverages and glassware are not permitted into the Theatre. Outside food and beverage is also not permitted inside the Theatre.

Crown Perth offers a variety of restaurants and bars that are available for pre and post show dining.

DINING OPTIONS

CAMERA POLICY

Each show has its own camera policy which may limit or exclude the use of cameras or recording devices, including smart phones. The Crown Theatre policy does not permit professional cameras with a detachable lens that exceeds 55mm. Crown Theatre and show producers reserve the right to ask a patron to delete any footage found to be in breach of the camera and recording policy. Selfie sticks are not permitted inside the auditorium.