Crown Playsafe

What is Crown PlaySafe?

What is Crown Playsafe?

Safe play occurs in a regulated environment where the potential for harm associated with gambling is minimised and people make informed decisions about their participation in gambling. Crown is committed to providing a safe environment that supports and encourages safer gambling behaviours for our customers. Crown recognises that some of its customers may experience harm through gaming, and we are committed to the promotion of safe play practices and programs and the continued evaluation and implementation of harm minimisation practices to prevent that harm.

Download the Crown PlaySafe Code of Conduct here.

Download the Crown PlaySafe brochure here.

Download the Crown PlaySafe interpreter information brochure here. (Vietnamese)
Download the Crown PlaySafe interpreter information brochure  here. (Thai)
Download the Crown PlaySafe interpreter information brochure  here. (Chinese) 
Download the Crown PlaySafe interpreter information brochure here. (English)

If you wish to make a complaint regarding Crown’s PlaySafe practices, please email rgc@crownperth.com.au

Crown Playsafe Centre

The Crown Playsafe Centre (CPC) is staffed 24 hours a day, 7 days per week. If you or someone you care about, are experiencing any issues with gaming or just wish to speak with someone, an experienced and caring Crown Playsafe Advisor is available to you (by phone, via email or in person) at any time, day or night.

Crown also recognises that the gaming behaviour of our customers who are experiencing harm is likely to have an impact on those around them.

As such, we are committed to supporting the family members, friends, colleagues or anyone who is concerned about the gaming behaviour of our customers and can provide assistance and information to those as well.

If you are on site, you will be welcomed into a discreet, quiet and comfortable space, where you can talk with our Advisors. Whether you visit us on site, call or email us, you can be assured of a confidential conversation that will be responsive to your needs and issues.

What to expect if you contact the Crown Perth Playsafe Centre

You can call, email or attend the Crown Playsafe Centre (CPC) in person whenever you want to – there is no need to make an appointment, our Crown Playsafe Advisors are always available.

We respect and value our customers, and you will be treated with consideration, understanding and dignity. Our purpose is to support you in addressing any difficulties or harm you, or someone you are concerned about, are experiencing.

All customers who seek assistance from our Crown Playsafe Advisors can be assured that the information will be handled discreetly and confidentially. This discretion applies whether you are speaking about yourself, or about someone you have concerns about.

If you would like to speak to the team about Crown Perth's PlaySafe programs, including our Self Exclusion and Third Party Exclusion programs, visit the CPC, located on the lower level of the eastern Tunnel Entrance. A map of the CPC location is available here.

Alternatively, you can call a Crown Playsafe Advisor on 1800 801 098 or email rgc@crownperth.com.au.

What does safe play look like?

Safe play is gambling enjoyed as a form of fun and entertainment.

“Exercising control and informed choice to ensure that gambling is kept within affordable limits of money and time, is enjoyable, in balance with other activities, and avoids gambling related harm.”
- Professor Nerilee Hing, 2016

Below are some examples of safer play:

  • Staying in control of how much time and money you spend by setting limits and sticking to them
  • Only gaming with money set aside for entertainment, and that you can afford to lose
  • Recognising gaming is a form of entertainment and not a way to make money
  • Understanding your chances of winning and acknowledging the “house advantage”
  • Not returning to the casino to chase your losses
  • When your gaming does not cause you or your loved ones distress

As it is common for a person's relationships with gaming to change, it’s important that individuals regularly check in with themselves to ensure that they are demonstrating the above signs and behaviours throughout their gaming experiences.  

What is Gambling harm?

Problem gaming is when a person’s gaming behaviour impacts negatively on their own life, their family, friends or the community. Problem gaming can manifest itself in many ways, and does not have to mean that an individual has lost control completely. Problem gaming can include, but is not limited to, the following:

• Financial problems, including debt, which may be characterised by worry
• Gaming is interfering with personal relationships or responsibilities at work
• Experiencing distress, including mental and emotional health problems
• A sense of loss of control about choosing to game, and feeling overwhelmed
• Feeling guilty, regretful or lying about how much time or money is being spent on gaming

It is often difficult to acknowledge when your own gaming is becoming problematic, which is why it’s important to recognise the warning signs before they progress any further.

"Harm from gambling isn’t just about losing money. Gambling can affect self esteem, relationships, physical and mental health, work performance and social life. It can harm not only the person who gambles, but also family, friends, workplaces and communities."
Source: Gamblers Help Website, 2019

Know the odds when gaming

When considering a game you wish to play, we encourage you to know the chance of winning so you can make an informed choice. The rules of the games determine the house edge, which is the overall percentage of the monies wagered that the casino can retain. Different house edges apply to each game or wager.

To learn more, view the Know the Table Games brochure here and Know the Electronic Games brochure here, or visit a Gaming Information Terminal (GIT) located in the casino.

For more information, use the following links:

www.gamblinghelponline.org.au/understanding-gambling/what-are-the-odds/the-house-edge

www.gamblinghelponline.org.au/understanding-gambling

Playsafe tools

12 Hour Daily & 48 Hour Weekly Visit Policy

12 Hour Daily and 48 Hour Weekly visit policies are in operation at Crown Perth. It is part of our ongoing commitment to safer play, and a way for us to encourage our guests to enjoy their visits responsibly.

Throughout a visit to Crown, we may check in on you from time to time. Breaks in play are encouraged and if your visit spans 12 hours, we will ask you to take a 12 hour break. If your visit spans 48 hours in a week, we will ask you to take a 72 hour (or 3 day) break. One of these friendly conversations to check in is just a simple way for our team to engage with our guests and promote responsible behaviours toward gaming.

To view our Play Periods brochure click here.

Player Activity Statements

Crown Rewards members who play Electronic Gaming Machines (EGMs) and Electronic Table Games (ETGs) can request to have Player Activity Statements (PAS) printed at any time. PAS provide information on each member’s EGM or ETG play, including all wins and losses for the period of the PAS. Simply insert your Crown Rewards card into a VIK machine, enter your pin and press: Player Activity Statement. Alternatively, please visit the Crown Rewards desk or the Crown PlaySafe Centre.

To view our Player Activity Statement brochure click here.

Play Safe Limits

Crown Rewards members can set voluntary money and/or time limits when playing Electronic Gaming Machines (EGMs) or Electronic Table Games (ETGs). You can choose to:

  • Set an amount you want to spend on any given day; and/or
  • Set a time limit for your visit

Visit the Crown Rewards desk or the Crown PlaySafe Centre to set your own private and confidential limits.

To view our Play Safe Limits brochure click here.