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SAFELY WELCOMING YOU BACK TO OUR RESTAURANTS, HOTELS & CASINO

At Crown, the health and safety of our guests and employees is our priority. That’s why over the last few months we have been working hard behind the scenes to implement a range of measures which are now in place, aimed at reducing the risk of spread of COVID-19.

SAFER FOR ALL

SafeWA

MANDATORY CONTACT REGISTRATION AT CROWN

The Western Australian Government has announced that particular businesses and venues, including Crown, will be required to maintain a mandatory contact register of guests and employees from 5 December 2020. Maintaining a contact register is an additional protection measure and one of the most effective ways to control the spread of COVID-19.

Contact registration will commence at Crown from 5pm on Friday 4 December.

The Government has released the free SafeWA contact register app, which can be used to scan QR codes at Crown for fast and simple contact registration. All guests are asked to download the SafeWA contact register app via the buttons below prior to your next visit.

Data will be stored securely by the Government and only be available by authorised Department of Health contact tracing personnel should COVID-19 tracing be needed.

Registration via the SafeWA app will be required at each Crown venue for all guests 16 years and older for each separate visit to a venue. If you don't have a smartphone, ask a Crown staff member for the closest iPad check-in location.

Unfortunately, unless you have registered, you will not be permitted to enter Crown venues.

Download the SafeWA app at:

      

To assist with contact registration, please follow these steps:
 

Step 1: Download The App

Download the SafeWA contact register app from the App Store, Google Play or via the SafeWA website. 

Step 2: Scan The QR Code

Using the app, scan the QR code located at relevant venues across Crown. Do not click 'Done' after registering until after you leave Crown. Clicking 'Done' will remove your check-in pass from the app and you will be required to register again.

Step 3: Show

Present your check-in pass to staff upon entry.
 

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WHAT WE’RE DOING

Physical Distancing
Guests and employees will be required to comply with government mandated physical distancing measures while visiting the resort, as well as the capacity limitation of only one person per two square metres in any one venue.

Cleaning Protocols
High frequency cleaning has now been implemented across all areas of the entertainment complex with an emphasis on high contact surfaces and frequently used areas. This includes comprehensive cleaning of all tables and chairs between each seating.

Hand Hygiene
Crown recognises that frequent hand hygiene is one of the most effective ways to prevent infection with COVID-19. Hand sanitiser dispensers will be placed at key guest and employee entrances and contact areas. It will be mandatory for guests to use hand sanitiser upon entry to all venues.

Entry Screening
Crown will continue to conduct random temperature checks across all areas of the resort, inclusive of the gaming floor, restaurants as well as its hotels. Any employee or guest who is unwell should not visit Crown Perth and may be refused entry.

Contact Tracing
We encourage all patrons who visit our property to use the Australian Government’s COVIDSafe app and to use your Crown Rewards Membership card when on site to better assist public health officials with contact tracing.

COVID-19 Response Team
A COVID-19 Response Team has been established and is available during peak periods to monitor the implementation and compliance of COVID-19 safety measures.

On-Site First Aid Response
Crown will have a dedicated team of paramedic qualified first responders onsite 24 hours a day, who will be trained in specific COVID-19 protocols and response.

COVID-19 Customer Hotline
A dedicated phone line has been established for guests to call with any COVID-19 related queries. Guests can call the COVID-19 Customer Hotline on 08 9362 7633. 

Keeping our community safe is all of our responsibility and we all have a part to play. We therefore remind guests that if they are experiencing any cold or flu-like symptoms, even if mild, to refrain from visiting us until they are fully recovered.
SEE WHAT'S OPEN
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Dining

Some of the changes to expect when you visit our restaurants.


Hand Sanitisation Units

It's now compulsory for guests to use hand sanitiser upon entry to restaurants.

New Seating Configurations

Seating configurations have been adjusted to adhere to physical distancing guidelines and venue capacity capped accordingly.


Restrictions on Occupancy

Venues are to comply to capacity limitations of only one person per two square metres in any one venue.
 

New Cleaning Procedures

New cleaning procedures and frequency, including comprehensive cleaning of all tables and chairs between each seating.


Suspended Self-Serve Buffets 

Self-serve buffet style food service has been suspended in some of our venues. Find out what's open here.

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Staying

Some of the changes to expect when you visit our hotels.


Hand Sanitisation Units

It's now compulsory for guests to apply hand sanitiser when approaching hotel reception counters.

Screening Questions

COVID-19 screening questions are included on the registration card for all patrons to answer upon check-in.

Deep Cleaning

Enhanced deep cleaning and sanitisation protocols are implemented for guest rooms.


Contactless Services

Bell desk luggage delivery, in-room dining, laundry and dry-cleaning services is now available using contactless pick-up and delivery.

Limited Capacity

No more than four guests are permitted per standard elevator, or one larger family, plus one staff member. Smaller lifts have had their capacity adjusted accordingly.

In Your Room

Magazines and publications have been removed from guest rooms.

gaming machine safety

Gaming Machines

Changes to expect when you play our Electronic Table Games & Gaming Machines.

Every Second Machine Turned Off

Every second machine will be unavailable for use or spaced to allow physical distancing between guests.
 

Antibacterial Wipes Will be Available

Disposable antibacterial wipes will be available at Crown Rewards desks and upon request from attendants.
 

Stylus Pens Will Be Available

Stylus pens will be available at Crown Rewards desks for use on compatible gaming machines and electronic table games.
 

Increased Cleaning

Gaming products, furniture and high touch items will be sanitised at increased frequencies. 
 

 

table games safety

Table Games

Some of the changes to expect when you play our Table Games.


Hand Sanitisation Units

It is compulsory for guests to use hand sanitiser prior to commencing a game.


New Seating Configurations

Seating configurations have been adjusted to adhere to physical distancing requirements.


Limitations On Tables

Player limitations on stand up and sit down games are in place to adhere to physical distancing requirements, with no back betting or standing behind tables allowed.


Enhanced Hygiene Measures

Traditional table games will have specific protocols to enhance hygiene, however due to these requirements Pai Gow will not be able to be offered as a game at this time.