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SAFELY WELCOMING YOU BACK TO OUR RESTAURANTS, HOTELS & CASINO

SAFER FOR ALL

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Dining

Some of the changes to expect when you visit our restaurants.



Hand Sanitisation Units
It's now compulsory for guests to use hand sanitiser upon entry to restaurants.


New Seating Configurations
Seating configurations have been adjusted to adhere to physical distancing guidelines and venue capacity capped accordingly.



Restrictions on Occupancy
Venues are to comply to capacity limitations of only one person per two square metres in any one venue.

 

New Cleaning Procedures
New cleaning procedures and frequency, including comprehensive cleaning of all tables and chairs between each seating.


Suspended Self-Serve Buffets 
Self-serve buffet style food service has been suspended in all venues and replaced by à la carte menus.

 

Staying

Some of the changes to expect when you visit our hotels.



Hand Sanitisation Units
It's now compulsory for guests to apply hand sanitiser when approaching hotel reception counters.


Screening Questions
COVID-19 screening questions are included on the registration card for all patrons to answer upon check-in.


Deep Cleaning
Enhanced deep cleaning and sanitisation protocols are implemented for guest rooms.


Contactless Services
Bell desk luggage delivery, in-room dining, laundry and dry-cleaning services is now available using contactless pick-up and delivery.


Limited Capacity
No more than four guests are permitted per standard elevator, or one larger family, plus one staff member. Smaller lifts have had their capacity adjusted accordingly.

In Your Room
Magazines and publications have been removed from guest rooms.
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Table Games

Some of the changes to expect when you play our Table Games.



Hand Sanitisation Units
It is compulsory for guests to use hand sanitiser prior to commencing a game.


New Seating Configurations
Seating configurations have been adjusted to adhere to physical distancing requirements.


Limitations On Tables
Player limitations on stand up and sit down games are in place to adhere to physical distancing requirements, with no back betting or standing behind tables allowed.

 

Enhanced Hygiene Measures
Traditional table games will have specific protocols to enhance hygiene, however due to these requirements Pai Gow will not be able to be offered as a game at this time.
 

Gaming Machines

Changes to expect when you play our Electronic Table Games & Gaming Machines.



Every Second Machine Turned Off
Every second machine will be unavailable for use or spaced to allow physical distancing between guests.
 

Antibacterial Wipes Will be Available
Disposable antibacterial wipes will be available at Crown Rewards desks and upon request from attendants.
 

Stylus Pens Will Be Available
Stylus pens will be available at Crown Rewards desks for use on compatible gaming machines and electronic table games.
 

Increased Cleaning
Gaming products, furniture and high touch items will be sanitised at increased frequencies. 
 

 

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