SAFELY WELCOMING YOU

COVID-19 VACCINATION POLICY UPDATE

The health and safety of our community remains our number one priority.
 
In line with Western Australian government health directions, as of 4 January 2022 all visitors (aged 18 years and over) to the Casino and Pearl Room and visitors (aged 16 years and over) to The Merrywell, Crown Theatre, and certain restaurants and bars must be fully vaccinated against COVID-19.
 
As of 31 January 2022 all visitors (aged 18 years and over) to the Casino and Pearl Room and visitors (aged 16 years and over) to all other venues including hotels, Crown Spa and events and conferencing facilities must be fully vaccinated against COVID-19.

Providing Vaccination Proof
Crown Perth will request official proof of vaccination or medical exemption certificate for guests wishing to gain access to Crown Perth.
 
Entry will be denied if official proof of vaccination or a medical exemption certificate cannot be presented.

Acceptable proof of vaccinations include:

• ServiceWA checkin with COVID-19 Digital Certificate
• COVID-19 Digital Certificate saved to smartphone with valid photo ID
• Printed copy of COVID-19 Digital Certificate with valid photo ID
• Printed copy of Immunisation History Statement with valid photo ID
• International COVID-19 Vaccination Certificate issued by the Commonwealth
• Medical exemption (printed or digital) with valid photo ID

Acceptable forms of personal identification for proving vaccination status:

• Current Australian driver's licence or learner's permit with a photograph;
• Current passport;
• Proof of Age card or equivalent issued by an Australian State or Territory;
• Current WA Photo Card;
• Current NSW Photo Card;
• Photo Card issued by any Australian State or Territory similar to the WA/NSW Photo Card; or
• Hard copy of a Keypass card issued by Australia Post
   

For other acceptable forms of personal identification, see our Terms of Entry.

WHAT WE’RE DOING

Vaccination
All visitors (aged 18 years and over) to the Casino and Pearl Room and visitors (aged 16 years and over) to The Merrywell, Crown Theatre, and certain restaurants and bars must be fully vaccinated against COVID-19.

Masks
Face masks are mandatory unless eating or drinking. Patrons without a mask will be refused entry.

Physical Distancing
Guests and employees will be required to comply with physical distancing measures while on property in accordance with government requirements.

Cleaning Protocols
High frequency cleaning will be implemented across all areas of the entertainment complex with an emphasis on high contact surfaces and frequently used areas. This will include comprehensive cleaning of all machines.

Hand Hygiene
Hand sanitiser is available upon entry to the casino and restaurants and is compulsory to use upon entry to the casino and before playing at table games. Employees will be required to wash their hands or use hand sanitiser at frequent intervals and hand sanitisation stations are placed across the resort.

Contact Registration
In line with government requirements, each venue will maintain attendance records of guests for the purposes of contact tracing. Guests will be required to register using the SafeWA App on arrival at each Crown venue. iPad check-in locations are available for guests without a smartphone. Guests will not be permitted to enter until registered. 

COVID-19 Response Team
A COVID-19 Response Team is available during peak periods to monitor the implementation and compliance of COVID-19 safety measures.

On-Site First Aid Response
Crown has a dedicated team of paramedic qualified first responders onsite 24 hours a day, who will be trained in specific COVID-19 protocols and response.

COVID-19 Customer Hotline
A dedicated phone line has been established for guests to call with any COVID-19 related queries. Guests can call the COVID-19 Customer Hotline on 08 9362 7633. 

Keeping our community safe is all of our responsibility and we all have a part to play. We therefore remind guests that if they are experiencing any cold or flu-like symptoms, even if mild, to refrain from visiting us until they are fully recovered.

Staying

 

Some of the changes to expect when you visit our hotels.

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Face Mask Usage

Face masks are mandatory unless eating or drinking. Patrons without a mask will be refused entry.


Hand Sanitisation Units

It's now compulsory for guests to apply hand sanitiser when approaching hotel reception counters.


Screening Questions

COVID-19 screening questions are included on the registration card for all patrons to answer upon check-in.


Deep Cleaning

Enhanced deep cleaning and sanitisation protocols are implemented for guest rooms.

 

Contactless Services

Bell desk luggage delivery, in-room dining, laundry and dry-cleaning services is now available using contactless pick-up and delivery.

Physical Distancing

Guests are reminded to maintain physical distancing while using lifts in our hotels. 

 

Table Games

Some of the changes to expect when you play our Table Games.

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Vaccination

All visitors (aged 18 years and over) to the Casino and Pearl Room must be fully vaccinated against COVID-19.
 

Face Mask Usage

Face masks are mandatory unless eating or drinking. Patrons without a mask will be refused entry.
 

Hand Sanitisation Units

Hand sanitiser is available upon entry to the casino and is compulsory to use before playing at table games. Hand sanitisation stations are placed across the resort.

 

New Seating Configurations

Seating configurations have been adjusted to adhere to physical distancing requirements.

 

Limitations On Tables

Player limitations on stand up and sit down games are in place to adhere to physical distancing requirements, with no back betting or standing behind tables allowed.

 

Enhanced Hygiene Measures

Traditional table games will have specific protocols to enhance hygiene, however due to these requirements Pai Gow will not be able to be offered as a game at this time.