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SAFELY WELCOMING YOU BACK TO OUR RESTAURANTS, HOTELS & CASINO

At Crown, the health and safety of our employees and guests is our priority. Following the announcement of Phase 5 by the Western Australian government, a range of measures remain in place, aimed at reducing the risk of spread of COVID-19. 

Read on for information on what we are doing.

SAFER FOR ALL

SafeWA

MANDATORY CONTACT REGISTRATION AT CROWN

In line with government requirements, each venue will maintain attendance records of guests for the purposes of contact tracing.

Guests will be required to register using the SafeWA App on arrival at each Crown venue. iPad check-in locations are available for guests without a smartphone.

Guests will not be permitted to enter until registered. 

Download the SafeWA app at:

      

FAQS
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WHAT WE’RE DOING

Masks
Whilst not mandatory, masks are encouraged at Crown Perth.

Physical Distancing
Guests and employees will be required to comply with physical distancing measures while on property in accordance with government requirements.

Cleaning Protocols
High frequency cleaning will be implemented across all areas of the entertainment complex with an emphasis on high contact surfaces and frequently used areas. This will include comprehensive cleaning of all machines.

Hand Hygiene
Hand sanitiser is available upon entry to the casino and restaurants and is compulsory to use upon entry to the casino and before playing at table games. Employees will be required to wash their hands or use hand sanitiser at frequent intervals and hand sanitisation stations are placed across the resort.

Contact Registration
In line with government requirements, each venue will maintain attendance records of guests for the purposes of contact tracing. Guests will be required to register using the SafeWA App on arrival at each Crown venue. iPad check-in locations are available for guests without a smartphone. Guests will not be permitted to enter until registered. 

COVID-19 Response Team
A COVID-19 Response Team is available during peak periods to monitor the implementation and compliance of COVID-19 safety measures.

On-Site First Aid Response
Crown has a dedicated team of paramedic qualified first responders onsite 24 hours a day, who will be trained in specific COVID-19 protocols and response.

COVID-19 Customer Hotline
A dedicated phone line has been established for guests to call with any COVID-19 related queries. Guests can call the COVID-19 Customer Hotline on 08 9362 7633. 

Keeping our community safe is all of our responsibility and we all have a part to play. We therefore remind guests that if they are experiencing any cold or flu-like symptoms, even if mild, to refrain from visiting us until they are fully recovered.
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Dining

Some of the changes to expect when you visit our restaurants.

 

Face Mask Usage

Whilst not mandatory, masks are encouraged at Crown Perth.
 

Hand Sanitisation Units

It's compulsory for guests to use hand sanitiser upon entry to restaurants. Hand sanitisation stations are placed across the resort.

New Seating Configurations

Seating configurations have been adjusted where neccesary to adhere to physical distancing guidelines.
 

Cleaning Procedures

Comprehensive, frequent cleaning procedures in place across our venues.

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Staying

Some of the changes to expect when you visit our hotels.

 

Face Mask Usage

Whilst not mandatory, masks are encouraged at Crown Perth.


Hand Sanitisation Units

It's now compulsory for guests to apply hand sanitiser when approaching hotel reception counters.

Screening Questions

COVID-19 screening questions are included on the registration card for all patrons to answer upon check-in.

Deep Cleaning

Enhanced deep cleaning and sanitisation protocols are implemented for guest rooms.


Contactless Services

Bell desk luggage delivery, in-room dining, laundry and dry-cleaning services is now available using contactless pick-up and delivery.

Physical Distancing

Guests are reminded to maintain physical distancing while using lifts in our hotels. 

 

gaming machine safety

Gaming Machines

Changes to expect when you play our Electronic Table Games & Gaming Machines.

 

Face Mask Usage

Whilst not mandatory, masks are encouraged at Crown Perth.
 

Every Second Machine Turned Off

Every second machine will be unavailable for use or spaced to allow physical distancing between guests.
 

Antibacterial Wipes Will be Available

Disposable antibacterial wipes will be available at Crown Rewards desks and upon request from attendants.
 

Stylus Pens Will Be Available

Stylus pens will be available at Crown Rewards desks for use on compatible gaming machines and electronic table games.
 

Increased Cleaning

Gaming products, furniture and high touch items will be sanitised at increased frequencies. 
 

 

table games safety

Table Games

Some of the changes to expect when you play our Table Games.

 

Face Mask Usage

Whilst not mandatory, masks are encouraged at Crown Perth.


Hand Sanitisation Units

Hand sanitiser is available upon entry to the casino and is compulsory to use before playing at table games. Hand sanitisation stations are placed across the resort.


New Seating Configurations

Seating configurations have been adjusted to adhere to physical distancing requirements.


Limitations On Tables

Player limitations on stand up and sit down games are in place to adhere to physical distancing requirements, with no back betting or standing behind tables allowed.


Enhanced Hygiene Measures

Traditional table games will have specific protocols to enhance hygiene, however due to these requirements Pai Gow will not be able to be offered as a game at this time.