SAFELY WELCOMING YOU BACK TO OUR RESTAURANTS, HOTELS & CASINO

WHAT WE’RE DOING

Masks
Whilst not mandatory, masks are encouraged at Crown Perth.

Physical Distancing
Guests and employees will be required to comply with physical distancing measures while on property, all of which will be in accordance with government requirements, which include venue capacity limits (including density limits) and spacing between gaming seats.

Cleaning Protocols
High frequency cleaning will be implemented across all areas of the entertainment complex with an emphasis on high contact surfaces and frequently used areas. This will include comprehensive cleaning of all machines.

Hand Hygiene
Hand sanitiser is available upon entry to the casino and restaurants and is compulsory to use upon entry to the casino and before playing at table games. Employees will be required to wash their hands or use hand sanitiser at frequent intervals and hand sanitisation stations are placed across the resort.

Contact Registration
In line with government requirements, each venue will maintain attendance records of guests for the purposes of contact tracing. Guests will be required to register using the SafeWA App on arrival at each Crown venue. iPad check-in locations are available for guests without a smartphone. Guests will not be permitted to enter until registered. 

COVID-19 Response Team
A COVID-19 Response Team is available during peak periods to monitor the implementation and compliance of COVID-19 safety measures.

On-Site First Aid Response
Crown has a dedicated team of paramedic qualified first responders onsite 24 hours a day, who will be trained in specific COVID-19 protocols and response.

COVID-19 Customer Hotline
A dedicated phone line has been established for guests to call with any COVID-19 related queries. Guests can call the COVID-19 Customer Hotline on 08 9362 7633. 

Keeping our community safe is all of our responsibility and we all have a part to play. We therefore remind guests that if they are experiencing any cold or flu-like symptoms, even if mild, to refrain from visiting us until they are fully recovered.

Staying

Some of the changes to expect when you visit our hotels.

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Face Mask Usage

Whilst not mandatory, masks are encouraged at Crown Perth.


Hand Sanitisation Units

It's now compulsory for guests to apply hand sanitiser when approaching hotel reception counters.

Screening Questions

COVID-19 screening questions are included on the registration card for all patrons to answer upon check-in.

Deep Cleaning

Enhanced deep cleaning and sanitisation protocols are implemented for guest rooms.


Contactless Services

Bell desk luggage delivery, in-room dining, laundry and dry-cleaning services is now available using contactless pick-up and delivery.

Limited Capacity

No more than four guests are permitted per standard elevator, or one larger family, plus one staff member. Smaller lifts have had their capacity adjusted accordingly.

In Your Room

Magazines and publications have been removed from guest rooms.

Table Games

Some of the changes to expect when you play our Table Games.

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Face Mask Usage

Whilst not mandatory, masks are encouraged at Crown Perth.

Hand Sanitisation Units

Hand sanitiser is available upon entry to the casino and is compulsory to use before playing at table games. Hand sanitisation stations are placed across the resort.

New Seating Configurations

Seating configurations have been adjusted to adhere to physical distancing requirements.

Limitations On Tables

Player limitations on stand up and sit down games are in place to adhere to physical distancing requirements, with no back betting or standing behind tables allowed.

Enhanced Hygiene Measures

Traditional table games will have specific protocols to enhance hygiene, however due to these requirements Pai Gow will not be able to be offered as a game at this time.