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SAFELY WELCOMING YOU BACK TO OUR RESTAURANTS, HOTELS & CASINO

At Crown, the health and safety of our employees and guests is our priority. That’s why over the last few months we have been working hard behind the scenes to implement a range of measures which are now in place, aimed at reducing the risk of spread of COVID-19.

WHAT WE’RE DOING

Physical Distancing
Guests and employees will be required to comply with government mandated physical distancing measures while visiting the resort, as well as the capacity limitation of only one person per two square metres in any one venue.

Cleaning Protocols
High frequency cleaning has now been implemented across all areas of the entertainment complex with an emphasis on high contact surfaces and frequently used areas. This includes comprehensive cleaning of all tables and chairs between each seating.

Hand Hygiene
Crown recognises that frequent hand hygiene is one of the most effective ways to prevent infection with COVID-19. Hand sanitiser dispensers will be placed at key guest and employee entrances and contact areas. It will be mandatory for guests to use hand sanitiser upon entry to all venues.

Entry Screening
Crown will continue to conduct random temperature checks across all areas of the resort, inclusive of the gaming floor, restaurants as well as its hotels. Any employee or guest who is unwell should not visit Crown Perth and may be refused entry.

Contact Tracing
We encourage all patrons who visit our property to use the Australian Government’s COVIDSafe app and to use your Crown Rewards Membership card when on site to better assist public health officials with contact tracing.

COVID-19 Response Manager
A COVID-19 Response Manager has been appointed at Crown Perth who will oversee the implementation of these new measures and will be supported by a dedicated team of COVID-19 safety officers who will be on-site 24 hours a day.

On-Site First Aid Response
Crown will have a dedicated team of paramedic qualified first responders onsite 24 hours a day, who will be trained in specific COVID-19 protocols and response.

COVID-19 Customer Hotline
A dedicated phone line will be established for guests to call with any COVID-19 related concerns or questions. Guests can contact the COVID-19 Customer Hotline on 08 9362 7633.

Keeping our community safe is all of our responsibility and we all have a part to play. We therefore remind guests that if they are experiencing any cold or flu-like symptoms, even if mild, to refrain from visiting us until they are fully recovered.
SEE WHAT'S OPEN

Dining

Some of the changes to expect when you visit our restaurants.

Hand Sanitisation Units
It's now compulsory for guests to use hand sanitiser upon entry to restaurants.

New Seating Configurations
Seating configurations have been adjusted to adhere to physical distancing guidelines and venue capacity capped accordingly.

Restrictions on Occupancy
Venues are to comply to capacity limitations of only one person per two square metres in any one venue.

New Cleaning Procedures
New cleaning procedures and frequency, including comprehensive cleaning of all tables and chairs between each seating.

Suspended Self-Serve Buffets
Self-serve buffet style food service has been suspended in all venues and replaced by à la carte menus.

Staying

Some of the changes to expect when you visit our hotels.

Hand Sanitisation Units
It's now compulsory for guests to apply hand sanitiser when approaching hotel reception counters.

Screening Questions
COVID-19 screening questions are included on the registration card for all patrons to answer upon check-in.

Deep Cleaning
Enhanced deep cleaning and sanitisation protocols are implemented for guest rooms.

Contactless Services
Bell desk luggage delivery, in-room dining, laundry and dry-cleaning services is now available using contactless pick-up and delivery.

Limited Capacity
No more than four guests are permitted per standard elevator, or one larger family, plus one staff member. Smaller lifts have had their capacity adjusted accordingly.

In Your Room
Magazines and publications have been removed from guest rooms.

Table Games

Some of the changes to expect when you play our Table Games.

Hand Sanitisation Units
It is compulsory for guests to use hand sanitiser prior to commencing a game.

New Seating Configurations
Seating configurations have been adjusted to adhere to physical distancing requirements.

Limitations On Tables
Player limitations on stand up and sit down games are in place to adhere to physical distancing requirements, with no back betting or standing behind tables allowed.

Enhanced Hygiene Measures
Traditional table games will have specific protocols to enhance hygiene, however due to these requirements Pai Gow will not be able to be offered as a game at this time.

Gaming Machines

Changes to expect when you play our Electronic Table Games & Gaming Machines.

Every Second Machine Turned Off
Every second machine will be unavailable for use or spaced to allow physical distancing between guests.

Antibacterial Wipes Will be Available
Disposable antibacterial wipes will be available at Crown Rewards desks and upon request from attendants.

Stylus Pens Will Be Available
Stylus pens will be available at Crown Rewards desks for use on compatible gaming machines and electronic table games.

Increased Cleaning
Gaming products, furniture and high touch items will be sanitised at increased frequencies.