Privacy Policy

Burswood Nominees Limited ABN 24 078 250 307 trading as Crown Perth

The Crown Perth Privacy Policy

Your Privacy is Important to Crown Perth 

Crown Perth is committed to protecting the privacy of its patrons and customers.
 
The purpose of Crown Perth’s privacy policy is to communicate clearly the personal information handling practices of our organisation. Privacy policies enhance the transparency of the operations of organisations. They also give individuals a better and more complete understanding of the sort of personal information an organisation holds and the way it handles that information. The Crown Perth (Crown) Privacy Policy has been developed with these goals in mind.
 
This Privacy Policy explains Crown’s personal information handling practices across the organisation including about how we collect, use, disclose and store your personal information.  

What does the Crown Perth Privacy Policy cover?

Part A – Crown’s Personal Information Handling Practices: explains the general information handling practices across Crown Perth, including information about how Crown collects, uses, discloses and stores your personal information.
 
Part B – Crown’s Websites: explains Crown’s personal information handling practices when you visit any of Crown’s websites.
 
Part C – Complaints: explains how you may complain about a breach of the Australian Privacy Principles and how Crown will deal with such a complaint. 

Part D – How to contact Crown: You can find more information by contacting Crown (please refer to the “How to contact Crown” section of this Privacy Policy).

Part A – Crown’s Personal Information Handling Practices

Crown’s obligations under the Privacy Act

Crown is an organisation that is covered by the Privacy Act 1988 (Cth) (Privacy Act). This Policy sets out how Crown complies with its obligations under the Privacy Act. and the Australian Privacy Principles (APPs), which are contained in the Privacy Act. Under the APPs, Crown is required to have a clearly expressed and up to date policy on its management of personal information.
 
Crown is bound by the APPs in the Privacy Act which regulate how organisations may collect, use, disclose and store personal information and how individuals may access and correct personal information held about them and complain about a breach of the APPs.
 
In this Policy, personal information (as defined in the Privacy Act) means information or an opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable.  Personal information includes things such as your name, image, date of birth, phone number(s), postal address and email address and other contact details.  The type of personal information we collect from you depends on your interaction with us. 

Collection – Personal and Sensitive Information

Personal Information – Collection 

It is Crown’s usual practice to collect personal information directly from the individual, for example when a customer joins Crown Rewards, makes a hotel, restaurant, leisure or event booking, participates in a promotion or applies for a job.
 
Crown only collects personal information for purposes which are directly related to its functions or activities, and only when it is necessary for or directly related to such purposes. These purposes may include those related to:

• Crown Rewards;
• hotel reservations and related services;
• Crown Spa;
• Hair and beauty services;
• food and beverage outlets;
• entertainment;
• retail;
• marketing;
• competitions and promotions;
• financial transactions;
• complaint handling;
• recruitment and employment;
• conferences and events;
• casino operations;
• security matters; and
• legal and regulatory obligations.

Crown also collects personal information:

• as part of its normal communication processes directly related to those purposes, including:

- when an individual emails staff members;
- when an individual phones Crown; and
- when an individual hands Crown their business card; and

• by recording information about an individual’s personal identification at those venues where entry is conditional on identification being scanned. At these venues, personal identification will be scanned and recorded, and a separate photo may also be taken and recorded as a condition of entry.

Crown holds personal information in both electronic and hard copy form. 

Collection of Sensitive Information

Sensitive personal information is information or an opinion about an individual’s racial or ethnic origin, political opinions or memberships, religious beliefs or affiliations, philosophical beliefs, sexual preferences, criminal record, health information, genetic information or membership of a trade union. 

Crown’s general approach is not to collect, use or disclose sensitive information. However in limited circumstances, Crown will collect sensitive information where it is necessary for one of Crown’s functions or activities and you have consented to the collection of that information.
 
For example, Crown will collect health information from you before providing a service at Crown Spa (such as performing a massage or providing a beauty service).   Crown Security will collect health information for the purpose of security-related services.  Crown medical personnel will collect health information as part of providing medical services to patrons and customers. 

Collection from Public Sources or Third Parties

Crown occasionally collects personal information from time to time from a third party or a publicly available source, but only if the individual provides consent to such collection or would reasonably expect Crown to collect their personal information in this way.  These sources (which may be located overseas) include:

• credit reporting bodies (if we request information about your credit history);
• other casinos;
• Crown’s related entities. 

Collecting information required by law

Crown also collects your personal information where we are required or authorised to do so by an Australian law, or court or tribunal order, for example, pursuant to anti-money laundering and counter terrorism financing or taxation laws.  

Collection

When individuals only browse Crown’s websites, Crown does not collect their personal information.

Sometimes, Crown collects personal information that individuals choose to give it via online forms or by email, for example when individuals:

• ask to be on an email list;
• make a booking request at a restaurant;
• send Crown a written comment via Crown's main website; or
• enter a promotion.

When an individual looks at Crown’s websites a record is made of the individual’s visit and Crown logs the following information for statistical purposes:

• the individual’s server address;
• the individual’s top level domain name (for example .com, .gov, .org, .au, etc);
• the pages the individual accessed and documents downloaded;
• the previous site the individual visited; and
• the type of browser being used.

Crown does not identify users or their browsing activities except, in the event of an investigation, where a law enforcement agency may exercise a warrant to inspect server logs.