Card Not Present Policy

With the exception of Explore Members, Crown requires all Members to present and register their Card at the time of an eligible transaction if they wish to earn Rewards Points and Tier Credits. Please refer to Crown Rewards Rule 2.14 and 6.3.  

In the event of a Member not registering their Card for an eligible transaction, Rewards Points, Tier Credits and Benefits will not be awarded, subject to there being a technical malfunction or operator fault as specified in this policy.  

Upon request by a Member, Crown or Participating Facilities will issue a manual adjustment form to individuals on the day of the eligible transaction to address any technical malfunction or operator fault issues.  

The manual adjustment form must be completed on the day of the transaction. The manual adjustment form, applicable valid receipt and Appropriate Identification must be presented at a Crown Rewards or reception desk within 14 days of the date of the transaction in order for Rewards Points and Tier Credits to be awarded to the Member.  

Terms within this Card Not Present Policy are to be interpreted in accordance with the Crown Rewards Rules.