Crown Playsafe

Support services

Help is available


Free and confidential advice is available

You can also always get help from the following:

Gambling Help WA: Gambling Help WA is a division of Centrecare. It is a not-for-profit organisation delivering a wide range of counselling services across Western Australia. All counselling staff are experienced professionals with qualifications in psychology, social work or other social science disciplines. Both gaming counselling and financial counselling are available through GHWA and are free of charge. Gaming counselling can assist you in recognising the reasons why you may be gaming and counsellors can assist you in strategies to control your gaming. Financial counsellors can assist you in managing debt and budgeting your finances. All counselling through GHWA is also available for family members affected by their loved one's problem gaming.

Gambling Help Online: Gambling Help Online is operated by Turning Point Alcohol & Drug Centre. They have been a treatment service for problem gaming since 2000 across many states of Australia and offer counselling and information services, including a peer support program. For further information and support via chat or email please visit their website.

Problem Gambling Helpline: The Problem Gambling Helpline is a 24-hour confidential telephone counselling and referral service for anyone who would like to know about gaming related problems and how to deal with them. The Problem Gambling Helpline can also help arrange free professional face to face counselling.

  • 1800 858 858 (24-hour service)

GambleAware: The GambleAware website provides a range of information regarding problem gaming, the odds of winning, how gambling works, tips for managing your gaming, when to stop and information about referral options for counselling.

Other support

Alternatively, you may prefer to seek assistance from a psychologist, psychiatrist, counsellor, medical practitioner or other suitably qualified person. If you would like a referral to a psychologist or psychiatrist we recommend making an appointment with your General Practitioner for more information.

  • Lifeline 13 11 14
  • Beyond Blue 1300 224 636
  • Relationships Australia 1300 364 277

Where to find us

Crown has a dedicated Crown Playsafe (CP) Team on-site 24 hours a day, 7 days a week. The CP Team are here to assist customers with their gaming behaviour. They are specially trained in all aspects of Crown’s PlaySafe programs and can provide support, assistance and referrals for customers who may be experiencing difficulties controlling their gaming. Our team is here to offer you, your friend or family member advice on all aspects of gaming as well as information on a range of available support services.

If you would like to speak to the team about Crown Perth's PlaySafe Programs, including our Self Exclusion and Third Party Exclusion programs, visit the Crown PlaySafe Centre (CPC) located on the lower level of the eastern Tunnel Entrance. Alternatively, you can call an CP Team member 1800 801 098 or email rgc@crownperth.com.au.